Kitchen Handles Online prides itself on providing our customers with the very best care and attention. Whether you're checking the status of your order or want to know more before making your first purchase, or a long-standing customer with a specific query, you should find the answer within these pages.

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DELIVERY CHARGES

UK Standard Delivery £4.99 for delivery within the United Kingdom Mainland.
Our standard delivery time is 3 to 6 working days.
Automated email upon dispatch of goods.

UK Express Delivery £9.99 for delivery within the United Kingdom Mainland
Our express delivery time is 1 to 2 working days.
Automated email with tracking number upon dispatch of goods.

UK Premium Delivery £19.99 for delivery within the United Kingdom Mainland
Our premium delivery time is 'Next Working Day' * on orders placed before 11.00am.
Automated email with tracking number upon dispatch of goods.

All our products are subject to one year manufacturer's warranty

If you would like to return goods that you bought at Kitchen Handles Online please email our Customer Support Team within 7 days to get a Return Merchandise Authorization (RMA). Do not return goods without authorization.

Any orders placed are subject to your rights of cancellation pursuant to the Consumer Protection (Distance Selling) Regulations 2000, except if you have unsealed the packaging.

You may exercise this right either by writing, e-mailing or telephoning. In each case you must notify us within seven days from the date of delivery.

Following receipt of your notice we will contact you to arrange return of the goods. Please note that the cost of sending the goods back to us where you wish to cancel for reasons which are not due to product performance or description will be payable by you. P&P charges will not be refunded save for in circumstances where the goods are deemed to have been defective.

The address for items to be returned is: